iboplay.bet Privacy Policy

This page describes what we collect when you use iboplay.bet and how we keep that data protected. We understand that your privacy matters, especially when you're funding account activity via DANA, e-wallet, mobile banking, or local payment, or providing identity information during account verification. Our policy is straightforward: we collect only what's necessary to operate the platform safely, and we do not share your data with third parties except where required by law or to process your transactions.

When you create an iboplay.bet account, participate in live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), access sportsbook markets (Liga 1, Piala AFF, MotoGP), or use any other platform feature, we record certain information. This guide explains what we collect, how we use it, who may access it, and what rights you have to review, correct, or request deletion of your data.

Our commitment is to handle your personal information with care and transparency. We comply with applicable data-protection laws in supported jurisdictions and maintain security practices designed to prevent unauthorised access. If you have questions about our privacy practices, contact us via the channels listed at the end of this policy.

What We Collect on iboplay.bet

We collect personal information in several categories when you use iboplay.bet. Understanding what we gather helps you make informed decisions about your account.

Account Registration Data

When you sign up for iboplay.bet, we collect your email address, phone number, username, and a password of your choosing. You provide these directly; we do not infer or purchase this information. Your email and phone are used to send account notifications (login alerts, withdrawal confirmations, security updates) and to verify your identity if you request a password reset.

Identity Verification Information

Before you can withdraw funds from iboplay.bet, we require identity verification (KYC). You provide your national ID number, upload a photograph of your ID document, and confirm your full name, date of birth, and residential address. We process this information to verify that you are the account holder and to comply with regulatory obligations. Your ID photograph is stored securely and accessed only by our compliance team during the verification process.

Transaction and Payment Data

We record every deposit and withdrawal you make on iboplay.bet. When you fund your account via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we log the payment method, amount, date, and status. We retain this information to reconcile accounts, prevent fraud, and comply with financial reporting requirements. Payment processors (the banks or mobile-wallet operators) also retain records on their end; our privacy practices cover only iboplay.bet's handling of this data.

Note: We do not store your full credit card, debit card, or bank account number on iboplay.bet servers. Payment details are handled by our payment processors and retained according to their security standards, not ours.

Gameplay and Account Activity

We record your gameplay activity on iboplay.bet. This includes your wagers, results, account balance changes, and the games or markets you accessed. For live-dealer tables, we retain logs of your participation (table, time, bet amounts) but not a continuous recording of your personal appearance or voice (unless you opt into a video feed on certain studio cameras, which is entirely voluntary). For sportsbook activity, we log your market selections and bet outcomes. This information helps us prevent fraud, detect suspicious patterns, and investigate disputes.

Device and Network Information

When you access iboplay.bet, we log your IP address, device type (mobile, desktop, tablet), operating system, and browser version. We also record the approximate geographic location derived from your IP address. This information is used to detect account compromise, prevent unauthorised access, and understand how players interact with our platform across different devices and regions. We do not use this data to profile you or sell it to advertisers.

Cookies and Tracking Technology

Our iboplay.bet platform uses cookies to maintain your login session, remember your language preference, and track whether you've enabled two-factor authentication. These are session cookies (deleted when you close your browser) and persistent cookies (stored for weeks or months to remember your preferences). You can disable cookies in your browser settings, but doing so may impair iboplay.bet functionality (you may be logged out more frequently or lose your language selection).

We do not use cookies for cross-site tracking or to build profiles of your browsing behaviour outside iboplay.bet. Cookies are used only to enhance your experience on our platform itself.

Communication Data

When you contact iboplay.bet support via live chat, email, or in-app messaging, we retain copies of your conversation. This includes questions about account verification, withdrawal delays, game rules, or technical issues. We keep these records to handle your request, train our support team, and investigate complaints. Support conversations may be reviewed by multiple team members, all bound by our confidentiality policies.

How We Use Your Data and Your Rights on iboplay.bet

Data Usage

We use the data we collect on iboplay.bet for these purposes:

To process your account creation, fund deposits, and withdrawal requests.
To verify your identity as required by law and to prevent fraud.
To provide customer support and respond to your inquiries.
To maintain account security and detect suspicious activity.
To comply with legal and regulatory obligations in your jurisdiction and ours.
To analyse how players use iboplay.bet and improve platform features.
To send you service notifications (login alerts, withdrawal confirmations, policy updates).

We do not sell your personal data to third parties. We do not use your data for marketing purposes without your explicit consent. We do not build behavioural profiles to sell to advertisers.

Third-Party Access

We share your data with third parties only in these limited circumstances:

Payment processors: DANA, e-wallet, mobile banking, local payment, and your bank receive transaction data necessary to process your deposit or withdrawal.
Compliance and law enforcement: We may disclose information to government agencies, courts, or regulatory bodies if required by law or legal process.
Service providers: We use external vendors for data hosting, email delivery, and fraud detection. These vendors are contractually bound to keep your data confidential.
Platform operators: If iboplay.bet is acquired or merged with another entity, your data may be transferred as part of that transaction, but the acquiring party must agree to maintain this privacy policy.

Data Retention

We retain your personal data for as long as your iboplay.bet account is active. After account closure, we keep records for a period sufficient to comply with legal obligations (typically several years), then securely delete non-essential information. Identity verification documents are retained for longer periods due to regulatory requirements; we cannot delete these upon request, but you can request that your account be anonymised after closure.

Your Rights on iboplay.bet

You have the right to:

Access your personal data by requesting a copy via iboplay.bet support.
Correct inaccurate information (name, address, contact details) via your account settings.
Request deletion of your account and associated data (subject to legal retention requirements).
Withdraw consent for marketing communications at any time.
Lodge a complaint with a data-protection authority if you believe our practices violate your jurisdiction's privacy laws.

Data Security

We use encryption, firewalls, and access controls to protect your data from unauthorised access. Our servers are hosted by certified providers with security certifications. However, no security system is perfect; we encourage you to enable two-factor authentication on your iboplay.bet account and use a strong, unique password. If you suspect your account has been compromised, contact us immediately.

International Data Transfers

Our iboplay.bet servers may be located outside Indonesia. By using iboplay.bet, you consent to your data being transferred to, stored in, and processed in countries outside your own. These countries may have different data-protection standards than your jurisdiction. We take steps to ensure that any such transfers are conducted securely and comply with applicable laws.

Contact iboplay.bet

If you have questions about our privacy practices, wish to exercise your rights, or want to report a data breach, contact iboplay.bet support:

Live Chat: Available on iboplay.bet during platform operating hours.
Email: Send inquiries to our support team (address provided in your account welcome email).
In-App Help: Navigate to Account > Support and submit a request form.

We are committed to responding to data requests within standard timeframes as required by law. Your privacy is central to how we operate iboplay.bet. If this policy changes, we will notify you via email and on the platform. Continued use of iboplay.bet after policy updates constitutes acceptance of the revised terms.